Returns & Exchanges

At Alcôve Hair, we want you to love your locks, which is why we offer a 30-day return window for products in their original, unopened condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and reason for return to receive your Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack your unused items in their original packaging, ensuring all seals are intact, and include a copy of your packing slip inside the box.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days of receiving your RA.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.